Frequently Asked Questions

This Agreement was last modified on 18th february 2016

General Information

How long have you been in the business?

We have been operating as a cooperative since 2014. In 2016, we started adapting the joint venture form of business. This streamlined the way for the business to become a corporation, with which the majority of investors are OFWs.

What payment methods do you accept?

At the moment, we only accept Cash-On-Delivery (COD) and bank transfers.

We are on the process of setting up PayPal, international debit and credit cards, GCash, TrueMoney, and PayMaya for additional payment method options.

If you accept bank transfer, how long do customers have to make the payment before their order is canceled and items returned to stock?

The customer should make the payment within 72 hours from the time of placing and confirming the order.

How long does it take you to process an order before it is dispatched?

STANDARD DELIVERY TIME
Metro Manila – 2 to 3 working days
Outside Metro Manila – 3 to 5 working days
Shipping will be done on the next working day after the payment is confirmed.
For follow up and delivery concerns, you can send an email to farmridge@yahoo.com or send an SMS to +63 908 2277 602. You can also visit our website and use our chat support features to directly communicate to our representatives.

Do I Need A Account To Place Order?

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FAQ Second Version

What makes your product different from others?

You will see a lot of chocolate brands in the market, both nationally and internationally-known brands. What makes our products different, especially the dark chocolates, is that they are produced using top quality farm products. Also, our products are Halal-certified, which you won’t be easily found in the market. MS3 products are rested and trusted, all being offered at competitive prices.

Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement or refund)?

Yes. However, if you are not completely satisfied with your purchase and grounds are considered valid reason, you may contact us through eshop@farmridge.ph so our team can address your issue with your purchase.

You may send the details and photos of the item you wish to return and our team will conduct an investigation on the purchase. The team will decide, under reasonable grounds, if the item can be subjected for return and/or refund.

Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

All returns must be processed within 5 working days from the delivery date. The returned items must have the original packaging, all seals intact, with all tags and labels attached.

Once the team received the product for return, we will start inspecting the condition and will process your refund if applicable, within 3 working days.

Where are your products shipped from?

We have warehouses located in Luzon (NCR, Region 3) and Mindanao areas.

Do you ship internationally?

Yes, but this should be discussed further. There is a minimum quantity of purchase if the products are to be shipped internationally.

What happens if there has been a delivery mishap to my order (i.e., damaged or lost delivery)?

We take such matters seriously and will look into individual cases thoroughly. In case of damage, the product/s should not be thrown away. You should take a photo of the damaged product as proof. Email us the said photo with the proof of payment/purchase.

Do you offer loyalty points or reward points, gift certificates, etc.?

Yes. We value our customers who give fuel to our business, and with that, we are offering discount coupons and promos regularly. We also offer special occasion promos and discounts.